Last updated: March 26, 2026

Owner Identification

Name / Company Name: Biogourmet

Trade name / Website title: Biogourmet

Address of the headquarters or physical location: 225 Clapham Road, London SW9 9BE, United Kingdom

Email address: geral@biogourmet.uk

Commercial registration: XXXX

NIPC: 16492022

(If applicable) Authority that authorized the commencement of operations: XXXX

Terms

By accessing the Biogourmet website, you agree to comply with these terms of service, as well as all applicable laws and regulations, and you are responsible for complying with all local legal provisions. If you do not agree to any of these terms, you are prohibited from using or accessing this website. The materials contained on this website are protected by applicable copyright and intellectual property laws.

The website may be used by anyone, with no access restrictions, except for sections subject to age verification as required by law.

End User License Agreement

The materials available on the Biogourmet website are provided “as is.” Biogourmet makes no warranties, express or implied, and hereby disclaims all other warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights or any other rights.

In addition, Biogourmet does not guarantee or assume any responsibility for the accuracy, expected results, or reliability of the use of the materials on its website, or otherwise related to such materials, including on third-party websites linked from this site.

Exchanges, returns, and refunds

Customers may return or exchange products purchased on the Biogourmet website in accordance with applicable law, including under the right of withdrawal, where applicable.

Unless otherwise specified, the user has 14 (fourteen) days from receipt of the product to notify us of their intention to return it. The product must be returned in perfect condition, showing no signs of use, complete, and in its original packaging.

After receiving and inspecting the condition of the returned product, Biogourmet will issue a refund or exchange, as agreed, using the same payment method used for the original transaction, unless otherwise expressly agreed. If a refund method different from the one used for the original payment is agreed upon, this will not result in any additional costs for the customer.

Pursuant to Article 17 of Decree-Law No. 24/2014 of February 14, returns are not accepted for products that, by their nature, cannot be returned, namely personalized, opened, or used products, or products that, for reasons of hygiene or safety, cannot be returned after delivery, in accordance with applicable law.

Requests for exchanges or returns must be clearly communicated via email to Biogourmet within 14 days of the order’s receipt, specifying the order number and, in the event of a defect, damage, or shipping error, accompanied, whenever possible, by a description of the situation and supporting photographs.

To ensure that your exchange or return is accepted, we recommend that:

• the product retains its original characteristics;
• the product should be returned, whenever possible, with its tags and original packaging;
• Please include, whenever possible, the proof of purchase and any other items that were included with the order.

If the right of withdrawal is validly exercised, a refund will be issued within 14 days of the date on which Biogourmet is notified of the decision to return the goods; however, the refund may be withheld until the returned goods are received or until proof of shipment is provided, whichever occurs first.

The customer is responsible for the direct costs of returning the items, unless Biogourmet expressly states that it will cover these costs or unless the law provides for a different solution.

In the event of a return due to a defect, damage, non-conformity, or incorrect shipment, Biogourmet will cover the costs associated with the return or exchange process, in accordance with applicable law. In such situations, the consumer may be entitled, depending on the circumstances, to repair, replacement, a price reduction, or termination of the contract.

If a returned item does not meet the requirements for exchange or return, Biogourmet will notify the customer that the request has been denied, and the item may be returned to the address provided in the original order.

Biogourmet reserves the right to refuse returns that do not meet the conditions described above or that do not comply with the legal deadlines.

Disclaimer

The materials available on the Biogourmet website are provided “as is.” Biogourmet makes no warranties, express or implied, and expressly disclaims all other warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

Biogourmet also does not guarantee the accuracy, expected results, or reliability of the materials on its website or on any third-party websites linked to it.

Limitations

Under no circumstances shall Biogourmet or its suppliers be liable for any damages (including, without limitation, loss of data or profits, or business interruption) arising out of the use or inability to use the materials on the Biogourmet website, even if Biogourmet has been notified, either orally or in writing, of the possibility of such damages.

In certain jurisdictions, limitations on implied warranties or liability for incidental or consequential damages may not be permitted; therefore, such limitations may not apply to you.

Accuracy of materials

The materials presented on the Biogourmet website may contain technical, typographical, or photographic errors. Biogourmet does not guarantee that any material on its website is accurate, complete, or up to date. Biogourmet may make changes to the materials on its website at any time without prior notice. However, it does not undertake to update such materials.

Links

Biogourmet has not reviewed all external websites linked to its site and is not responsible for the content of any external website. The inclusion of any link does not imply endorsement or recommendation by Biogourmet. Access to third-party websites is at the user’s own risk.

Modifications

Biogourmet may, at any time and without prior notice, review and amend these terms of service. By using this website, you agree to be bound by the current version of these terms.

Applicable law

These terms and conditions are governed by Portuguese law. The user agrees to irrevocably submit to the exclusive jurisdiction of the courts located in Portugal.

Contacts

For any further questions, customers may contact Biogourmet through the contact channels listed on the website.

Dispute Resolution

In the event of a dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) body. Under Law No. 144/2015 of September 8, in the event of a dispute, the consumer may turn to a Consumer Dispute Arbitration Center. In Portugal, the following bodies are available:

• CNIACC – National Center for Information and Arbitration of Consumer Disputes — www.cniacc.pt
• CACCL – Lisbon Consumer Conflict Arbitration Center — www.centroarbitragemlisboa.pt
• CICAP – Porto Consumer Information and Arbitration Center — www.cicap.pt
• CIAB – Consumer Information, Mediation and Arbitration Center (Braga) — www.ciab.pt
• CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre — www.cimaal.pt
• CARC – Consumer Conflict Arbitration Center of the Coimbra Region — www.centrodearbitragemdecoimbra.com

The complete list of recognized ADR entities in Portugal is available at [link]. www.consumidor.gov.pt.

For e-commerce disputes, consumers can also use the European Online Dispute Resolution Platform (ODR platform), available at: https://ec.europa.eu/consumers/odr

Free-resolution form template

(You should only fill out and return this form if you wish to terminate the contract)

To:

[Insert here the professional's name, geographical address, and email address]

I/We hereby notify you that I/we are terminating my/our purchase and sale agreement relating to the following goods/services:

____________________________________

Requested on: ___ / ___ / ___

Received on: ___ / ___ / ___

Name(s) of consumer(s): ____________________________________

Consumer(s) address: ____________________________________

Consumer signature(s) (only if this form is submitted in paper format):

____________________________________

Date: ___ / ___ / ___